​​Returns and Exchanges Policy

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Returns or exchanges are permitted solely for items sent in error or damaged upon arrival.  To initiate a return or exchange, the customer must contact us via WhatsApp or Email within 3 working days of receiving the order.  Each request will be reviewed, and a return or exchange will be granted at our discretion.

 

Criteria for Returning an Item:

• The item must be unworn, unused, and in its original condition.

• Items purchased at a discount or during seasonal sales are not eligible for return or exchange.

• Each order is eligible for a return or exchange only once; multiple requests for the same order will not be processed.

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Exceptions to the No Refunds Policy

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While our general policy is that all sales are final, certain exceptions exist.  The following situations may qualify for a refund:

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1. Sold-Out Products: If an item is sold out, a refund will be processed within 3 working days following notification.

2. Pre-Order Product Issues: If a pre-order product is not delivered as promised or is significantly different from what was advertised, the customer may contact us for resolution options.

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To initiate any exception requests, customers must reach out to us via WhatsApp or Email within 3 working days of receiving their order.